Listening to understand

It can feel like a daunting and confusing time when you first find out that your child has a hearing loss or when you need support with your own hearing.

Support from professionals who are empathic and active listeners is vital for a successful outcome.

This course provides an introduction to the non-professional counselling skills you need to support patients and families in ways that promote trust and  collaborative problem solving. 

You will leave ready to put into practice useful ideas and strategies that will transform your interactions.